FAQs - Frequently Asked Questions
How does staradvance.net work?
staradvance.net provides short-term cash advances that are electronically deposited into your checking account. Everything from application to payments is done electronically. When your loan is due, the amount borrowed plus a service fee is debited from your checking account, or you can renew by paying only a fee.What am I applying for?
You are applying for an approved account with us. What that means is that when you are approved we will give you a PIN and password, and determine the maximum amount you can borrow. Once you have an account you can log on at any time and request a loan.Am I dealing with Star Advance, or will you sell my application to someone else?
We are not a middle man, we are completely independent. You are dealing directly with Star Advance and no one else. Unlike many other advertisers we do not ever sell or exchange your information with anyone else. We use our own money in our own bank accounts. When you borrow from us we are sending you our own money.How much money can I borrow, and what are your fees?
Please see our rates and fees and loan disclosures for more information.When will the money be in my bank account?
If your loan request is received before 5PM ET on a banking day, we will transfer the money to your bank overnight, and the funds should be posted to your account the next banking day.What if I cannot pay the amount owed by the due date?
If you choose not to pay your loan on the due date, you can extend the loan for an additional fee and, if you choose, make a partial principal payment. You can extend your loan up to three times, paying only the finance charges and fees due at that time.
All extension requests must be made on or before the business day prior to your scheduled due date. Requests made after the deadline will not be processed, and the full amount of your loan will be collected. NOTE: After THE FIRST THREE (3) extensions you must pay a minimum of $50.00 more than the fees due until the loan principal is fully repaid.Why do I have to pay extra on the principal when I do an extension?
Payday loans are designed to be short term loans to meet an immediate need. Unfortunately, a dependence on extensions moves a customer into a long term situation which is not in their best financial interest. We are committed to dealing with consumers with honesty and integrity and do not wish to take advantage of anyone or to allow them to abuse a system to their own harm.Can I have more than one loan at a time with staradvance.net?
No. We only allow one loan per household or bank account at a time. You must wait at least 5 banking days after paying off a loan before applying for a new loan.Do I need access to a fax machine?
If you are a new customer applying for the first time, you may possibly be asked to fax your current bank statement and a voided check before your loan application can be considered. Previous customers with Bank Statements already on file that are more than 90 days old, may need to fax a new current bank statement and voided check when they apply for another loan.How often should I use this service?
Whenever an immediate or urgent need arises, Star Advance is here to help. It is important to remember that a payday cash advance loan is a short-term answer to an immediate cash need. Payday loans are not intended for repeated use in supporting an on-going budget situation from payday to payday. Repeated use or reliance on payday loans can create serious financial difficulties. If you need help with credit, budgeting or debt management, please contact the National Foundation for Credit Counseling at 1-800-388-2227.
